Uganda
South Sudan
China
Frequently Asked Question
- Find a Loms Money agent location near you
- Bring the following information: For all sends:
- Your I.D.
- Your recipient's full name matching their I.D. and their location
- The amount you wish to send, plus fees.
- If sending money to a bank account, you also need your recipient's bank name and account number.
- Complete your transaction
- Give the agent all the required information about the transaction and the amount to send, plus fees.
- Notify your recipient
- Save your receipt and share the 8-digit- LMTC number with your recipient for pick-up.
- Funds sent to a bank account or mobile wallet will be sent directly into the account.
Loms Money is available at agent locations within our network. For an agent location near you, use our Loms Money agent locator tool.
Loms Money fees vary based on the send and receive countries and the amount sent.
The limits depend on the applicable legal requirements and circumstances of each transaction (such as receive country)
For further information please contact our agents or customer service.
Requirements vary by country.
Maximum send or receive limits may also apply.
For east Africa region daily send and receive limit UGX 30,000,000.00 or its equivalent.
Most Loms Money agents accept cash only for transactions at agent locations.
Money pickup is within minutes* after the transfer has been sent successfully. *Subject to agent operating hours and compliance with regulator
Loms Money offers a choice of currencies for sending or receiving money in select countries options available.
No. If the country to which you're sending money allows money to be received in more than one currency, as the sender you will select the currency in which the money will be received.
Check with your local Loms Money agent to verify the country you're sending money to allows money to be received in more than one currency.
- Make sure they have the correct LOMS MONEY TRANFER CODE DIGIT
- Verify your Receiver has a valid photo identification (ID), and that the name on the ID matches the name you provided when sending the money
- Please note, your name on the transfer record must exactly match your name as it appears on your official ID.
- Requirements may vary by country and agent.
- Please ask your local Loms Money agent for details about their process and procedures.
- For further assistance, contact us on transfer@lomsfinance.com
How to receive money?
Money is always ready for cash pickup instant after the transfer has been sent successfully. *Subject to agent operating hours and compliance with regulatory
You'll need the following in order to receive your money transfer:
- Government-issued identification (ID) that displays your legal name
- LOMS MONEY TRANFER CODE DIGIT - request the reference number from the person who sent you the money transfer
Please note, your name on the transfer record, completed by the person sending you the transfer, must exactly match your name as it appears on your official ID.
Loms Money is available at agent locations displayed on our website
- Ask for the Transfer Code Digit number associated with your transfer. The person sending you the money transfer will have the code number.
- Visit a Loms Money location. Remember to bring your transfer code digit number and personal identification
You may be required to provide personal identification, usually one or more of the following:
- Passport
- Driving license
- National identity card
- Government-issued identification
- Please ask your local Loms Money agent for acceptable identification formats, as well as details about their process and procedures.
- Requirements vary by country and agent. Please contact your local Loms Money agent in advance for information about their process and procedures.
- Please note, your name on the transfer record must exactly match your name as it appears on your official ID.
Consumer Fraud Awareness
Loms Money NEVER sends you an unsolicited email asking for your personal or financial information.
If you receive a suspicious email claiming to be from Loms Money, please report it to us so we can investigate.
Also, if your financial information has been compromised, we recommend you contact your financial institution immediately.
The person receiving the Loms Money transfer must present a valid photo ID and know information about the transfer.
To help protect yourself further, keep all information about your money transfer confidential and be sure you know the person to whom you're sending money.
You may use the contact form on this site to report fraudulent activity.
Please provide details of the incident in the Comments field.
If you suspect fraud on a transaction that has not yet been received, please contact our Customer Care Center to have the transaction cancelled immediately.
